Frequently Asked Questions (FAQs)

FQ rewards is our free loyalty program that allows you to earn points on your Fight Quarters purchases and gives you exclusive member deals. Gain more points by engaging in activities and advance through different tiers to unlock more perks & benefits.

Plus, receive store credits for referring friends who make their first purchase.  

For complete details, visit our FQ rewards page.

Yes, we’re an global-first online Muay Thai & fight gear retailer that ships to the United States, Canada, Europe, UK, Australia, New Zealand & other countries worldwide. For more information, please refer to our shipping page. 

If your order includes pre-order items, we'll ship everything together once those items are available. If you prefer to receive in-stock items sooner, you may place separate orders for them. Be aware, separate orders will each have their own shipping charges.

Although we don’t provide personalized 1 on 1 advice for fight gear selection yet, we’ve written up expert guides in our knowledge quarter section to help you choose the best and most suitable fight gear & equipment for your needs.

Here are some of our expert guides:

• How to choose Muay Thai gloves
• How to choose Muay Thai shin guards
• How to choose Thai Kick Pads
• How to choose Muay Thai shorts

We recommend checking out our sizing guide page here, where you can find guidelines and measurements, for all the brands we offer. Please keep in mind that sizing and fit may differ between brands.

Also it's important to know that when it comes to Muay Thai shorts the sizing follows Thai standards which are generally smaller compared to western sizing standards.

We’re based in Bangkok, Thailand, which gives us direct access to top Muay Thai brands and ensures that we can guarantee our products are 100% authentic. Also, this proximity also allows us to always to offer competitive prices to for the international Fight Quarters community. 

Currently, we don’t have a physical storefront for visits, but do have future plans to open one in Bangkok - stay tuned!

Yes, we offer wholesale and bulk orders for our range of brands. For specific needs and requirements, please contact us at wholesale@fightquarters.com, and we'll be happy to assist!

As of now, custom orders for Muay Thai shorts or fight gear are not available. However, we plan on launching our custom fight gear and apparel service by July 2024. Stay tuned!

We strive to dispatch in-stock orders within 48-72 hours. Please note, orders aren't shipped on weekends or Thai public holidays and will be processed the next business day.

Orders containing pre-order items will be shipped once these are available.

In the rare cases where you haven’t received shipping confirmation for an in-stock order within 72 hours, please feel free to reach out to us for assistance.

Once your order is dispatched, we will send you a shipping confirmation email with your tracking ID and a tracking page link where you can view your shipment status.

All orders are shipped on a DDU (Delivery Duty Unpaid) basis and you, as the buyer are accountable and responsible for paying any import taxes, customs duties and fees imposed by your country. We have no control over these charges and cannot predict their amounts.

Whether or not you will need to pay any import taxes & custom duties will depend on your country you are shipping to, order value and weight of shipment. 

For countries with high de minimis thresholds for import taxes & duties such as the US ($800 USD), Australia ($1000 AUD) & New Zealand ($1000 NZD), you will unlikely pay any import taxes or duties if your orders are under this threshold. However, these fees are entirely subject to discretion of customs and may change at time of delivery .

For more details on import taxes & duties, check out our shipping policy page.

You can check out our complete shipping policy here.

Once your order enters the fulfillment process in our warehouse it can be difficult to make any modifications or cancellations. If you need to make changes or cancel your order, we kindly ask that you email us soon as possible within a hours of placing the order.

While we always do our best to accommodate all requests, there is a chance that your order is already in the later stages of processing where adjustments or cancellations are not possible anymore.

If there happens to be a missing item in your order, it could be because we ran out of stock when you placed it.

When this happens, we will send you an email to offer a substitute product. If we don't hear back from you within 48 hours we will still ship the remaining of your order and refund the value of the out of stock item.

In case you didn't receive any notification about stock issues and notice that something is missing please get in touch with us immediately with your order number and details, about the missing item(s). Our customer support team will promptly investigate the matter and get back to you.

In the unlikely chance, you have received an item that's not what you ordered, please get in touch with us right away.

Make sure to include your order number, details & photos of the item you received and the name of the item you were supposed to receive. Our customer support team will review the case and organize to have the correct item(s) sent to you.

To ensure your safety and protect against fraudulent activities we employ a specialized third party system to carefully analyze and review orders. If your order is flagged, it may be due to discrepancies like mismatched addresses or similarities to previously fraudulent profiles. We apologize for any inconvenience this may cause and will always aim to resolve it as quickly as possible. 

In these cases, you will receive an email from us asking you to validate your order by providing documents, such as a bank statement or utility bill in order to verify your billing address. Feel free to redact/obscure any sensitive information such as numbers, as our sole purpose is to confirm your name and billing address. 

Please be assured that all information you share with us is treated with strict confidentiality and will not be disclosed externally.

However, if we do not receive the correct documentation, or we do not hear back from you within 7 days, we will cancel your order and issue a refund.

We offer the convenience of paying in a range of local currencies which eliminates additional expensive conversion fees your bank or financial institution may charge you.

We currently accept these currencies for orders from the following countries:

• United States -> USD
• Canada -> CAD
• Australia -> AUD
• New Zealand -> NZD
• European Countries -> EUR
• United Kingdom -> GBP
• Switzerland -> CHF
• Singapore -> SGD
• Hong Kong -> HKD
• Japan -> JPY
• Thailand -> THB
• Rest of World -> USD

We accept a wide range of payment methods, including Visa, MasterCard, American Express, Discover, PayPal, Google Pay, Apple Pay, Klarna and Shop Pay.

Yes, your credit card details are securely processed with SSL encryption when you checkout and pay for your order. Our payment processing provider is certified in PCI DSS Level 1, SOC1, SOC2 and PSD2 compliance, adhering to the highest security standards in online payments and all local regulations in its operating jurisdictions.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Our product pricing may sometimes fluctuate due to planned sale promotions or factors such as market demand, inventory levels and supply chain issues. As such, we're unable to issue refunds for any price differences if an item you’ve purchased goes on sale later or if the price changes. 

To stay ahead of our deals, we recommend turning on newsletter subscription in your Fight Quarters account and following our Instagram page, as we announce sales 1-2 weeks in advance. This way, you'll always be in the loop about our latest promotions.